Update: Notice on potential impact of Apache Log4j vulnerability towards Ricoh products and services

17 Feb 2022

Last updated: February 17, 2022
First published: December 15, 2021

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide.

Ricoh is aware of the reported Apache Log4j remote code execution vulnerability (CVE-2021-44228). Apache Log4j is an open-source logging JAVA-based library offered by Apache Software Foundation.

Servers operating with Apache Log4j are potentially threatened, allowing a third party to remotely access the server and execute remote code by sending modified data to exploit this vulnerability.

Upon thorough investigations, Ricoh confirmed the following products and services that it develops, manufactures, and offers are not impacted by this vulnerability, as List 1. For affected products and services, including those affected by related vulnerabilities such as CVE-2021-45046, CVE-2021-45105, CVE-2021-4104, and CVE-2021-44832, Ricoh offers measures detailed below in List 2.

List 1: Ricoh products and services not affected by this vulnerability

Office Products	Multifunction Printers/Copiers	Black & White MFP
		Color MFP
		Wide Format MFP
	Printers	Black & White Laser Printers
		Color Laser Printers
		GelJet Printers
		Handy Printers
		Printer based MFP
	Digital Duplicators
	FAX
	Interactive Whiteboards
	Projectors
	Video Conferencing
Remote Communication Gates	Remote Communication Gate A2
	Remote Communication Gate A
	Remote Communication Gate Type N/L/BN1/BM1
Software & Solutions	@Remote Connector NX
	Card Authentication Package Series
	Device Manager NX Accounting
	Device Manager NX Enterprise
	Device Manager NX Lite
	Device Manager NX Pro
	DocuWare
	Enhanced Locked Print Series
	ESA TransFormer Server v4.x
	EZ Charger Suite Serverless
	EZ Charger Suite Server
	GlobalScan NX
	Printer Driver Packager NX
	RICOH Smart Integration (RSI) Platform and its applications
	RICOH Print Management Cloud
	RICOH Streamline NX V2
	RICOH Streamline NX V3
Commercial & Industrial Printing
	Cutsheet Printers
	Garment Printers
	Wide Format Printers
	Software & Apps
		RICOH InfoPrint^® Font Collection
		RICOH InfoPrint^® PPFA
		RICOH InfoPrint^® WorkFlow
		RICOH Web Enablement Solutions Suite

List 2: Ricoh products and services affected by this vulnerability

Continuous feed printers	RICOH ProVC40000	Fixed release can be provided for these products. Please contact your sales representative.
	RICOH ProVC60000
	RICOH ProVC70000
Software & Apps	RICOH InfoPrint Manager
	RICOH ProcessDirector
	RICOH Supervisor
	RICOH TotalFlow BatchBuilder
	RICOH TotalFlow Prep
	RICOH TotalFlow Production Manager
	Media Management Tool Media Management Tool-E	Updated program has been released for these products.Please download the latest firmware from the regional driver download site.

For products and solutions from vendors other than Ricoh, we recommend customers to confirm latest information directly with relevant vendors.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Please note that this page will be updated if there is a change in the status.

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